Support to live at home for longer

Getting older doesn’t mean what it used to. We live longer. We’re more active. We want choice in how we live and how we’re supported.

Most people want to stay at home for a long as they are able. In-home services help you, or the person you care about, maintain independence and identity while offering support to make everyday tasks a little easier.

Here at DailyCare, we want to ensure you, and your support network, make informed choices about home care options in your area.

We take the hard work out of finding the right home care solution for you and your family.


Your home care questions answered:

What type of home care options are available?

What is Consumer Directed Care?

Where do I start?

What will home care cost?

Will I have to wait for care?

How do I choose a provider?

What happens once I have chosen a provider?

How do I make changes to the care plan?


What type of home care options are available?

There are a range of options to help you, or the person you care about, stay at home longer.

Support services are available to help with daily tasks such as bathing, cooking, getting to appointments, shopping for groceries, or health support such as medication management or wound care.

Assistance with the purchase of mobility items, such as walking frames or shower rails, may also be included.

As with most services, both public, private and not-for-profit (religious, charitable, community) providers offer care. Costs vary but it is a competitive marketplace so it’s worth taking the time to compare providers and make informed choices.

The Australian Government assists by subsidising a range of aged care services in Australia, including home care. The level of funding is determined by the level of care you need.
For example, level 1 care is basic care, averaging about two hours a week. Level 4, the highest level of home care, averages about 10 to 13 hours per week. An Aged Care Assessment team member from the Department of Human Services will determine the level of care appropriate to you.

If your personal circumstances allow, it is expected that you will also contribute towards the cost of your care.

Find out more: For more information on the types of home care services funded, as well as exclusions, visit the My Aged Care website.


What is Consumer Directed Care?

Consumer Directed Care puts home care in your hands.

From 27 February 2017, changes to the Australian Government’s home care funding packages gives you control over the care you receive.

Together with your family or support network, you will be able to choose your provider and decide how your care funding will be spent. Once you have chosen an approved provider, they should work with you to develop your personalised care plan.

The approved provider receives the funding, but you, or a nominated representative, have full access to the services account, meaning you know exactly where the money is being spent.

Like with any service you pay for, you have the right to ask questions and shop around. You can also change providers at any time, although be careful of exit fees that may be charged.

Make sure that you or someone you trust reads and understands the Home Care Agreement (which is your contract) before your sign it.


Where do I start?

We know that these changes may seem overwhelming.

That’s why creating a care summary with your family or support network, is a great place to start. It starts the conversation about the type of services available in your area and what you may be looking for.


What will home care cost?

The costs of home care will vary depending on the level of care you need, the provider and services you choose, as well as your individual financial circumstances.

The Australian Government subsidises a range of aged care services, including home care. Most people are expected to contribute to the cost of care if they can afford to.

The Department of Human Services will assess your eligibility, including your income. If you choose not to have your income formally assessed, you may be asked to pay the maximum income-tested care fee, so it’s worth taking the time to do it. (And if you already receive the pension, you won’t need to as they already know your circumstances).

Once your eligibility and level are determined, you will be allocated a final Home Care Package Budget. This budget will be made up of;

  • The approved government subsidy
  • Your Daily Fee 
  • Your Income Tested Fee (if applicable)
  • Any additional contribution you may wish to make over and above your fees.

Make sure you discuss and agree to any fees with your service provider before you receive services.

Service providers should have a fee policy which includes arrangements if you are unable to pay your fees due to hardship.

If you feel that you would face financial hardship in paying the required contribution you can ask to be considered for financial hardship assistance.

My Aged Care provides a Fee Estimator to help you estimate the likely cost of home care. You can also call your provider or My Aged Care on 1800 200 422 for more information about home care fees.


Will I have to wait for care?

There is a national, centralised waiting list for the government’s Home Care Package.

Once you have been approved for home care, and have found a provider who can meet your needs, you may still have to wait for a package to become available.

For urgent or temporary care, you may have to access, and fund, services without government-subsidised support until your home package funding becomes available.


How do I choose a provider?

DailyCare is here to take the hard work out of choosing an aged care provider, including home care options.

When you create a care summary we find out what your unique situation is and what kind of care you’re looking for.


What happens once I have chosen a provider?

Once you have selected your care provider, you will need to give them your unique reference number and permission to access your Personalised Client Record held by My Aged Care.

Your chosen provider will develop an Individual Care Plan with you based on your goals, your preferences and your needs assessment.

It should describe the type of care and support you will receive, who will provide which services, how much involvement you will have in managing and coordinating services, and when your services are delivered.

It will include an individualised budget showing how much different elements of your care cost. The total cost must be within your total Home Care Package Budget.

You then enter a Home Care Agreement (contract) with your provider. Your care plan cannot be changed by your provider without your approval. This will include the responsibilities of the provider, the care worker and your responsibilities.


How do I make changes to the care plan?

Your care plan must be reviewed by your provider at least every 12 months. You can also request a re-assessment of your situation or care needs change and your package is no longer suitable for you.

Should your financial circumstances changes, you can also request re-assessment of your Fees (contribution).