Thinking of changing home care providers?
23rd February 2017
You may have heard about the recent changes to how home care packages are funded? This is good news, you now have the freedom to choose who delivers your care and how your home care package funds are spent.
Called Consumer Directed Care, under the new arrangements you can shop around, compare providers and choose the one that you are most comfortable with. However, it’s worth taking to have a think about why you want to change providers and what is most important to you in choosing a new provider.
Here’s some advice about what to consider. Make sure to talk to your family or someone you trust before you make the switch.
Be clear about why you want to switch
First ask yourself, why am I unhappy with my current arrangements? Is it the quality of care? Do I not like the carer? Is it too expensive? If you’re wanting to change providers because you’re not happy with the care you’re receiving, it’s worth raising your concerns with your current provider. Give some thought to whether you may want a family member or someone to support you in the discussion.
Raise any concerns with your current provider, before making the decision to switch.
With the changes, care providers are now competing for your business. So, you may find that your provider will be more flexible and willing to address problems. If it doesn’t work out, then you will be confident that you are making the right decision to look elsewhere.
Make sure you’re switching for the right reason and that the new provider can better meet your needs.
Be aware of fees
Make sure you understand and are aware of all the fees that may be charged for switching, such as admin and exit fees. Also take a look at all fees the provider may charge, these may include case management fees and different hourly rates. These can add up so make sure you know what you’re up for if you’re thinking of making a change.
Make sure the provider is a good fit for how you want to be cared for
Don’t be afraid to ask questions and take your time before making a decision. You want to make sure the new provider is going to satisfy your expectations. Ask for a detailed summary of all the care options they provide. A good provider will offer you a personalised care assessment in your home and the opportunity to meet with your carer. Make sure you are completely comfortable before you make the switch.
Lastly, make sure you choose an approved and certified provider. As well as being an approved Consumer Directed Care provider by the Department of Health, as listed on My Aged Care, better providers may also be certified by organisations such as TAC and WorkCover.
For more information about choosing a home care provider, our specialised team is here to guide you through every step.