Residential aged care homes offer you a certain level of care, covered by the fees you have agreed to pay.
Some of the services are known as ‘hotel services’, which gives you a good idea of what to expect. It might not be the Hilton, but it should beat the 1960s-era motel on the highway!
These are some of the accommodation services included in your fees:
- meals
- basic toiletries
- social activities
- furniture, including bedding
- buildings and maintenance
- electricity, gas, water
- cleaning, laundry and rubbish removal.
Personal care is also included. Depending on your needs, you can get help with services including:
- eating, bathing, showering and grooming
- continence care and personal hygiene
- arranging medical appointments
- moving, including physio and rehabilitation
- medicine management and treatments
- emotional and communication support.
Complex care
Some residents need additional support, which may attract an extra fee.
If you need specialist mobility equipment, bedding materials, or ongoing specialist nursing or other health-related support, ask about whether it’s covered in your fees.
Frequently Asked Questions
Can I move between aged care facilities?
A: Yes, residents can transfer to another facility if they prefer a different location, service level, or environment. It’s important to review costs and availability before making a move.
What rights do residents have in aged care?
A: Residents have the right to dignity, privacy, safety, informed choice, and respectful care. Advocacy services like OPAN can help protect these rights.
Is dementia care available in permanent aged care?
A: Many aged care homes offer specialised dementia care units with trained staff and secure environments tailored to cognitive needs.
