This checklist helps older Australians, their families, and carers understand their rights when accessing aged care services — and how OPAN can support them.
Your Basic Rights
- Be treated with dignity and respect
- Make decisions about your own care
- Access culturally appropriate service
- Receive care in a safe and clean environment
- Be free from abuse, neglect, and discrimination
Your Legal Rights
- Access your care records
- Be informed about fees and charges
- Receive a written care agreement
- Make complaints without fear of retaliation
- Have an advocate present during discussions
Advocacy Support from OPAN
- Know how to contact OPAN (1800 700 600)
- Understand what OPAN can help with (e.g. complaints, rights, navigating services)
- Request free, independent advocacy
- Ask for help understanding aged care reforms
- Get support in your preferred language
Self-Advocacy Tips
- Keep a record of all communications
- Ask questions until you understand
- Bring a trusted person to meetings
- Use OPAN’s resources and toolkits
- Know you have the right to say “no”
